EXPLORA V

Our ships are equipped with enhanced onboard connectivity by Starlink, ensuring stable high speed internet and Wi-Fi connection in all suites and public spaces .* *In certain navigation areas, Wi-Fi connection may be slower or unavailable due to circumstances beyond our control.

Our Explora Experience Ambassadors ease you into your travel experience by taking care of essential arrangements before and after your Journey, including flights, accommodations, and transfers, ensuring a stress-free experience from beginning to end. Allow us to ease you into your travel experience by taking care of all the essentials before and after your Journey. From organising flights that align seamlessly with your itinerary to further enhancing the experience with curated hotel recommendations, our team is on hand to ensure every moment is made effortless.

Explora Journeys encourages guests to reserve early and take advantage of additional flight options and lower airfares. The Explora Journeys Air Travel programme may be reserved at any time prior to sailing. Any air reservations made after the journey’s final payment date will require full payment within 24 hours. All fares are quoted per adult in local currencies and include all government fees and taxes collected on an air ticket. Air fares will vary based on dates, classes of service, airline, and flight schedules. Airline cabin classes of service also vary based on dates, aircraft, and flight schedules and are subject to availability.

What is the dress code onboard? At Explora Journeys, we embrace a relaxed spirit by day and a refined elegance by night. As we have no formal evenings onboard, there is no dress hire capability. Daytime During the day, we encourage guests to enjoy the ship in comfort and ease. There is no formal dress code during the day. Guests are welcome to dress comfortably while enjoying the ship’s many spaces and experiences. We simply ask that swimwear, bathrobes, and workout attire are not worn in our restaurants or indoor bars. Evening As the sun sets, and in keeping with the refined onboard ambiance, we invite guests to adopt an elevated resort-casual style when dining or visiting our indoor bars and lounges. From 18:00 onwards, we respectfully request that sleeveless t-shirts, baseball caps, sportswear, and informal beach footwear not be worn in our restaurants and bars. Tailored shorts are acceptable, except when dining at Anthology.

When do I receive tickets and documentation? After you finalise your booking and pay the deposit, you will receive an email with your booking confirmation. If any changes or additional payments are made, an updated confirmation will be sent. Your e-ticket will be issued once check-in is completed. Check in opens 90 days before departure. Where can I find the day-to-day itinerary? You will find a detailed overview of your Journey within your booking confirmation. What documents do I need to take with me on embarkation day? The documents required on your embarkation day are your reservation confirmation or e-ticket, your passport, a credit card, and a visa (if applicable). I have applied for a passport but have not yet received it in the mail. Can I continue to check in? It is mandatory to have valid documentation prior to your embarkation. Guests without a valid passport will be denied embarkation. Should pregnant guests have any special documentation? Explora Journeys cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the Journey.…

What is the onboard currency? Onboard currency varies according to the itinerary. The following itineraries operate with Euro: Mediterranean & Western Europe Northern Europe Iceland & Greenland Red Sea & Arabian Peninsula Grand Journeys between the Mediterranean and the Red Sea & Arabian Peninsula The following itineraries operate with USD: Caribbean & Central America Alaska South America & Amazon Central & North America Pacific Coast US & Canada East Coast & New England Transatlantic Grand Journeys Can I use a different credit card onboard? Yes, our hosts will be happy to assist you at Guest Services.

How can I check in? If your reservation is fully paid, you can check in online or via the My Explora app between 90 days and 24 hours before the scheduled departure time of your Journey. As part of the check-in process, you will need to confirm travel documents, and we will ask you to confirm your contact details. What is the latest time my flight should arrive at the airport to ensure timely arrival at the port? Sufficient time between flight arrival and ships departure must be allowed. Check-in formalities at the pier should be completed at least three hours prior to the ship’s departure. Airport formalities, luggage collection and transfer time should be taken into consideration when reserving your flight. We recommend allowing at least four hours between flight arrival and ship's departure. Please consider that at certain ports you should allow even more than four hours. Where can I find the address of the port where the ship will be on embarkation day? Port and terminal information for embarkation ports is included in your e-ticket.…

Is there any restriction in the amount of luggage I can carry onboard? You can bring as many bags as you wish onboard the ship but be mindful of possible airline or transportation carrier restrictions. Luggage policies vary by airline, destination, and class of service. Contact your airline or transportation carrier in advance for baggage policies and fees. Can I drop my luggage early at the port and go to the city during embarkation day? Our luggage drop-off desk typically opens one hour after the ship’s arrival in port on embarkation day (subject to change). You may leave your bags and explore the city, and we will deliver them directly to your suite. What happens if my luggage gets lost at the airport? Explora Journeys is not responsible for any lost luggage at the airport. However, should your luggage be lost at the airport before your embarkation, our onboard team will assist you in coordinating with local partners to locate and deliver your missing bags to the ship at any port of your Journey before your disembarkation.…

Do you have a doctor and medical services on board? Yes. Our onboard Medical Centres are available 24/7 for emergencies. In addition, we offer twice daily clinics for routine medical needs. Our onboard medical facilities meet or exceed the standards for cruise ship medical centres adopted by the Cruise Line Industry Association (CLIA) and include some diagnostic and treatment abilities; however, the ship’s medical centres do not have the same resources as a land-based hospital. They are staffed by full-time registered doctors and nurses who are trained to manage, stabilise, and treat most acute medical conditions. If more advanced care is required, guests may be transferred to a shoreside medical facility for continued treatment. Guests unable to manage their daily personal care activities (feeding, bathing, dressing and toileting etc.) should travel with a caregiver who can assist with these tasks. Do I have to pay for medical care onboard? While medical services on board are subject to fees, Explora Journeys offers a complimentary initial consultation for non-complex conditions.…

Do you provide wheelchairs, mobility devices or accommodate other special needs? Guests who require mobility aids or travel with medical equipment such as wheelchairs, motorised scooters, or oxygen therapy devices must notify [email protected] before final payment is made. Are there suites adapted for guests with disabilities or reduced mobility? There are Accessible Suites onboard Explora Journeys. Click to see Deck Plans for EXPLORA I and EXPLORA II, where the location of Accessible Suites can be identified. What accessibility arrangements do you offer on board? Should our guests have any Special Accessibility needs including, but not limited to reduced mobility, hearing impairment, vision impairment or other medical related needs, please inform us at the time of your booking so we can make the necessary arrangements to customise your Journey to your needs. Wheelchair assistance can be provided upon request on Embarkation and Disembarkation days although please note that we do not have wheelchairs or scooters available onboard. Are the swimming pools accessible? A pool lift is available at the Atoll Pool on Deck 10 and Conservatory Pool on Deck 11.…