ocean cruise Vessel
EXPLORA II
Explora Journeys
2024
Built
Malta
Flag
About EXPLORA II
8 photos
Explora Journeys
Decks 6–10
Decks 3–5, 11–12, 14
Our ships are equipped with enhanced onboard connectivity by Starlink, ensuring stable high speed internet and Wi-Fi connection in all suites and public spaces .* *In certain navigation areas, Wi-Fi connection may be slower or unavailable due to circumstances beyond our control. I agree to receive personalised experience, tailored offers, and communications based on my preferences and interests.
Our Explora Experience Ambassadors ease you into your travel experience by taking care of essential arrangements before and after your Journey, including flights, accommodations, and transfers, ensuring a stress-free experience from beginning to end. Allow us to ease you into your travel experience by taking care of all the essentials before and after your Journey. From organising flights that align seamlessly with your itinerary to further enhancing the experience with curated hotel recommendations, our team is on hand to ensure every moment is made effortless.
Explora Journeys encourages guests to reserve early and take advantage of additional flight options and lower airfares. The Explora Journeys Air Travel programme may be reserved at any time prior to sailing. Any air reservations made after the journey’s final payment date will require full payment within 24 hours. All fares are quoted per adult in local currencies and include all government fees and taxes collected on an air ticket. Air fares will vary based on dates, classes of service, airline, and flight schedules. Airline cabin classes of service also vary based on dates, aircraft, and flight schedules and are subject to availability.
What language is spoken onboard? The main language of communication onboard Explora Journeys is English. In addition, we offer support for other languages including Italian, German, French, and Spanish. Guests can access translated dining and bar menus, daily programmes, and key information in these languages. For guests requiring assistance in other languages, our Guest Services team will make every effort to connect them with the International Host or a host fluent in their preferred language. Is there Wi-FI onboard? Complimentary Wi-Fi is available in Suites and public areas for unlimited web browsing, emails, social media, messengers, and voice and video calls. Please note that the Wi-Fi connection on board depends on the satellite positioning and, at times, can be unstable or discontinued depending on weather conditions, the navigation area, or other technical restrictions beyond our control. Will my devices work onboard? You are able to use the Wi-Fi onboard for calls and work however please note that it may not be possible to make and receive telephone calls when we are sailing. In case you need to make or take an important call, please ask one of our Hosts and they will assist. Are business services available? Our Guest Services team will be more than happy to assist with any requests for business services. Is there an elevator onboard? Yes there are several elevators onboard.
Can I book connecting cabins? We have a limited number of interconnecting Suites. Can the terraces of connecting Suites also connect? Yes, it is possible to access the ocean front terraces through a connecting, lockable door. Can I choose a specific Suite/Residence, or will one be assigned to me? You can select your Suite at the time of booking. Are there blackout curtains? The curtains in our Suites are black out to aid restful sleep. What are the laundry facilities onboard? Washing machines and dryers are available in the two guest launderettes onboard, located on Deck 9 and Deck 10. Use of the machines is complimentary and includes hypoallergenic detergent. For safety reasons, we do not provide irons or ironing boards in Suites, they are however, available in both laundry rooms. We provide a same day laundry service with pick-up before 9am and return by 7pm (50% express service surcharge) as well as a next-day service which requires pick-up before 10am with delivery before 7pm the following day. Your Suite or Residence Hosts will be delighted to assist you. Please note Explora Club Gold Members are eligible for one complimentary laundry bag per Journey. Explora Club Platinum and Diamond Members have a complimentary daily laundry service (one bag per day). Can I order breakfast room service the night before? A delicious variety of breakfast items, from freshly squeezed juices to eggs cooked to your preference, can be ordered through our In-Suite Dining menu. Are Suites/ Residences equipped with showers or bathtubs? Most of our Suites are equipped with spacious walk-in showers, although there is also the option to book a Suite with a bathtub. Can we have 3 passengers in a Suite or Residence? It is possible to accommodate up to 4 guests depending on the Suite category. Can I have an extra bed in the room? Some of our Suites are equipped with a convertible sofa bed for max 1 adult or 2 children or a rollaway bed suitable for one person. The maximum occupancy of the Suites is 3 to 4 people. Convertible sofa beds and rollaway beds are subject to availability. Can I request a crib? Yes, upon request we can provide a crib to the Suite (limited availability). Does my Suite have a TV? Yes, we offer several On-demand TV options, including favourite and latest movie releases, as well as a Smart TV infotainment system. Can I make telephone calls from my Suite? All Suites have a telephone. Ship to shore calls are available at a charge. What is the electricity voltage in my Suite? Will I need an adapter? Your Suite is provided with an adapter. The voltage in the Suites is 110V/220V. Can I use my European/UK/USA plug? There are European and North American sockets as well as USB and USC outlets throughout the Suite. Adapters for other regions are available on request. Are power adapters provided? Yes, on request from Guests Services. Is there a charging port for my phone and other electronic devices? All Suites are provided with wireless charging bases, in addition to a selection of USB and USC outlets. Is it possible to heat/cool my Suite/Residence? Yes, guests can control the temperature in each Suite individually. Is there a safe in my Suite or Residence? There is a safe in every Suite to ensure the safety of your valuables. They are large enough to accommodate a standard sized laptop / tablet. Where can I store medication that needs to be refrigerated? Every Suite is equipped with a private bar fridge. In case you need special storage for your medication, please let us know in advance. Is butler service available? A Residence Host is assigned to Ocean Residences and a Dedicated Residence Manager is assigned to Owner's Residences. Please find more about inclusions here . If I book a Residence, will I get priority when booking Destination Experiences? When booking an Ocean Residence, you can select and book from our range of Destination Experiences before they are released for general sale. Is it possible to have a private event in my Suite with snacks and drinks served? If you would like to have a private event in your Suite, we are happy to assist. It can be arranged onboard by contacting your Suite Host or our Guest Services hosts. Is there a reception desk? Yes, our Guest Services hosts are located on Deck 4 in the Lobby, providing a 24-hour service. Are newspapers available onboard? Yes we have a digital selection of the world's most important daily newspapers and magazines onboard, through our In-Suite TV Press Reader service. Where can I get a beach/pool towel? Pool towels are available at each pool area. Beach towels will be delivered to Suites, on request, the evening before a port call. Are there any restrictions for children or any areas where they are not allowed to enter? Our adults-only areas onboard are the Whisky Bar and Cigar Lounge and the Helios Pool on Deck 12. The use of the Fitness Centre and the Spa Facilities are reserved for guests aged 16 years and older. Following Public Health Authorities requirements, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the swimming pools and whirlpools. Do you celebrate Festive events on board? We offer a wealth of events, entertainment and activities throughout the festive season. You can view the full programme of festive events here . We also hold other events in recognition of different faiths throughout the year. Why can’t Explora Journeys perform legally binding wedding ceremonies? We do not carry celebrants onboard and our onboard officers are not legally permitted to conduct these ceremonies. Can you help me organise an event for a special occasion? Absolutely, please let us know in advance and we will be delighted to assist you with organising something special. I have allergies. Can special detergent be used to wash my sheets and towels? Please let us know about your special requirements in advance. We launder items onboard using eco-friendly chemicals from Chrystens, and process linens differently to accommodate the needs of guests with allergies. I have severe food allergies. Can I bring my own food onboard? Due to health and safety regulations, guests are not permitted to bring food onboard. However, we have a dedicated culinary team that is highly experienced in catering to a wide range of dietary requirements, including severe allergies. Upon booking, please share your dietary requirements with us, and our chefs will create specially tailored meals to ensure your dining experience is safe and enjoyable. Our kitchen areas and dining venues adhere to stringent cross-contamination protocols to safeguard against allergen exposure. We also offer allergy-friendly menus and can accommodate gluten conscious and other specific dietary needs. For further peace of mind, our onboard medical facilities and staff are prepared to handle allergic reactions and other medical emergencies around the clock.
What is the dress code onboard? At Explora Journeys, we embrace a relaxed spirit by day and a refined elegance by night. As we have no formal evenings onboard, there is no dress hire capability. Daytime During the day, we encourage guests to enjoy the ship in comfort and ease. There is no formal dress code during the day. Guests are welcome to dress comfortably while enjoying the ship’s many spaces and experiences. We simply ask that swimwear, bathrobes, and workout attire are not worn in our restaurants or indoor bars. Evening As the sun sets, and in keeping with the refined onboard ambiance, we invite guests to adopt an elevated resort-casual style when dining or visiting our indoor bars and lounges. From 18:00 onwards, we respectfully request that sleeveless t-shirts, baseball caps, sportswear, and informal beach footwear not be worn in our restaurants and bars. Tailored shorts are acceptable, except when dining at Anthology.
When will I be able to register for an account and see my booking? You are able to register an account with us at https://explorajourneys.com/ even before you have made a booking. Once you have made a booking, you will be able to access it through your account. How do I reserve suites for a group? To reserve more than 5 suites for a group, please email: [email protected] . Be sure to clearly state in the subject line whether the booking is for a promotional group, a Corporate/incentive event, or a family/friends gathering. Can I deal with the same person throughout the booking process? All our Explora Journeys Ambassadors are equipped to assist you with your booking. But if you would like to liaise with the same Ambassador throughout, please ask for their name and extension number. May I transfer my Journey request to my travel agent? Please note this service is offered on a one-time basis and reservations that are made within final payment or paid in full cannot be transferred. There are no more suites available for the selected Journey. Can I get put onto a wait list? Yes, this is possible. We clear wait lists as suites become available. Do I need to register my details (passport Id, photos) before embarkation? You will be asked to provide these details during the booking process and also during the check-in process. Is there a special rate for children? Infants aged 6 to 23 months sail with our compliments, while children aged 2 to 17 enjoy savings of up to 50%. For comfort and safety, please note that infants must be at least 6 months old at the time of sailing. I placed an option/booking online and made a mistake. Who is my point of contact? Please do not hesitate to contact us via [email protected] or call one of our Explora Experience Ambassadors +1 833 925 1567. What happens if I cancel my Journey? Please find our cancellation policy here: T&Cs I cannot travel on my voyage. Could someone take my place? This is possible, provided that your replacement satisfies all the conditions for making the transfer to another person and written notice is sent to the company no later than 14 days before the Journey start date. How can I get a suite upgrade? You can also bid for an upgraded suite, subject to eligibility and availability, through our exclusive Suite Upgrade programme. By clicking here , you can verify your upgrade eligibility, explore available suites and submit your bid. Bidding on multiple suites increases your chances of an upgrade, with the assurance that only one will ever be charged. If your bid is successful, you’ll receive an email confirming your upgrade and outlining the steps to finalise payment. If unsuccessful there will be no additional charge, and you will enjoy the comfort of the originally booked suite. Do you offer hotels, transfers and Destination Experiences? View all the Pre- & Post-Journey Additions options by clicking here . Can I arrange flights through Explora Journeys? Yes. We offer both commercial and private air options, including bundled packages with transfers and hotel stays. What credit cards are accepted? Explora Journeys accepts the following credit cards for payment: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay. Additionally, digital payment options such as PayPal, Apple Pay, Samsung Pay, and Google Pay are also supported. Can I hold a booking without paying immediately? Yes, you can place an optional booking which will be held for 5 days. If no payment is made within this period, the booking will be automatically cancelled. How much is the deposit and when is it due? A 25% deposit of the Journey fare is required to confirm your booking. The payment deadline depends on your departure date: 121+ days before departure: deposit due within 5 days. 120–31 days before departure: deposit due within 3 days. 30 days or less before departure: deposit due within 1 day. When will my credit card be charged? If you choose to pay by credit card, your card will be charged immediately upon payment. What is included in the fare? The Journey fare includes: suite accommodation, meals onboard, alcoholic beverages, cocktails, soft drinks, mineral water, gratuities, port charges, WiFi, entertainment and complimentary transfers from port to town centre where applicable. Depending on the suite category or the promotional fare booked, additional benefits may be granted. The Journey fare does not include any medical expenses, any independent contractors' services or products or Destination Experiences. Food & Beverage experiences are available for an additional fee. Please see our full booking terms and conditions by clicking here T&Cs . The details of additional inclusions for Penthouse and Residence Suites can be found here: Inclusions. What is the pricing policy on Extended or Grand Journeys? Our Extended and Grand Journeys offer guests the opportunity to discover and explore even more, by combining multiple Journeys or through longer sailings to extraordinary destinations. You can enjoy value savings when combining multiple sailings to create Extended Journeys, and this can lead to savings of up to 5% compared to booking the Journeys individually. With longer immersive sailings, our Grand Journeys Collection allows for savings of up to 10%. Are the rates displayed per person or per suite? During the online booking process, the Journey fare is shown per person. Are there any savings if I book in advance? If you book at least one year in advance, you may take advantage of our Explora Early Booking Benefit. This offers a 5% discount, depending on when itineraries are released. Please refer to: T&Cs. If I book now and the fare is further reduced, will I get the discount? We do not follow a discounting strategy. Are your Journeys suitable for solo travellers? Yes, our Journeys are suitable for solo travellers and on select Journeys we offer a 0% solo supplement, making it even more appealing for solo guests. Otherwise, a single supplement usually applies for private occupancy of a suite, with the amount varying according to Journey and suite category. Can I bring my whole family? We would be delighted to welcome you and your extended family onboard. We offer a selection of interconnecting suites to accommodate families comfortably. Please note that most suites and residences have a maximum occupancy of four guests, but this can vary depending on the suite category. For this reason, it’s important to confirm availability and suitability at the time of booking.
When do I receive tickets and documentation? After you finalise your booking and pay the deposit, you will receive an email with your booking confirmation. If any changes or additional payments are made, an updated confirmation will be sent. Your e-ticket will be issued once check-in is completed. Check in opens 90 days before departure. Where can I find the day-to-day itinerary? You will find a detailed overview of your Journey within your booking confirmation. What documents do I need to take with me on embarkation day? The documents required on your embarkation day are your reservation confirmation or e-ticket, your passport, a credit card, and a visa (if applicable). I have applied for a passport but have not yet received it in the mail. Can I continue to check in? It is mandatory to have valid documentation prior to your embarkation. Guests without a valid passport will be denied embarkation. Should pregnant guests have any special documentation? Explora Journeys cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the Journey. If a guest is less than 23 weeks and 6 days pregnant at any point during the Journey, they will need to provide a letter from their obstetrician confirming the expected due date, that the pregnancy is low-risk, and that they are fit to travel without immediate access to specialised obstetric or neonatal care. Explora Journeys reserves the right to refuse boarding rights to any guest who appears to be in an advanced state of pregnancy or who does not provide the medical certificate and shall have no liability in respect of such refusal. What is your policy on passports and visas? Passport, visa, and health requirements—including inoculations—vary by destination and are subject to change. Guests are particularly asked to ensure they embark with multi-entry visas, if their Journey itinerary requires this. Guests without proper documentation will be denied boarding, and no refund will be issued. Please note: The Company is not responsible if guests are denied embarkation due to missing or non-compliant immigration requirements. Additionally, passports must be valid for at least six months beyond the completion date of the Journey. Do I need to purchase travel insurance? We strongly recommend that all guests secure comprehensive travel insurance from the time of booking through to the completion of their Journey. This should include coverage for Journey cancellation, medical assistance and expenses, as well as loss or damage to luggage.
What is the onboard currency? Onboard currency varies according to the itinerary. The following itineraries operate with Euro: Mediterranean & Western Europe Northern Europe Iceland & Greenland Red Sea & Arabian Peninsula Grand Journeys between the Mediterranean and the Red Sea & Arabian Peninsula The following itineraries operate with USD: Caribbean & Central America Alaska South America & Amazon Central & North America Pacific Coast US & Canada East Coast & New England Transatlantic Grand Journeys Can I use a different credit card onboard? Yes, our hosts will be happy to assist you at Guest Services.
What is Explora Journeys Air Arrangements? Our Air Arrangements service includes Bespoke Air Travel arrangements and Private Air Charters – customised and personalised management of a wide selection of flights with the help of our dedicated team of specialised Explora Experience Ambassadors. We partner with airlines and trusted private charter partners worldwide to provide competitive solutions and fares. All our Air Arrangement services include flight protection, ensuring support during any flight disruptions. What are the advantages of booking air travel through Explora Journeys? Wide Selection and Competitive Fares: Partnering with various airlines worldwide, the service offers guests a broad choice of flights and competitive fares. Personalised itineraries: Guests can personalise their journeys, integrating flights with pre- or post-Journey hotel stays. (Bespoke Air Travel and Private Air Charters only) Flight Protection: Includes our flight protection programme, ensuring support in case of airline irregularities or disruptions. Explora Journeys will not charge any additional fees for any air travel services: Flights may be reserved to arrive up to 3 days before the start of the Journey and/or to return up to 3 days after the Journey ends. (Bespoke Air Travel and Private Air Charters only)
How far in advance of the Journey can flights be booked? Flights may be booked up to 11 months prior to departure. What is the latest possible time to make a flight booking? Bespoke Air Travel – 3 days before the start of the sailing Private Air Charters – 10 days before the start of the sailing Sky and Sea Fare – 100 days before the start of sailing Can guests pay for flights via bank transfer? Yes. Funds must be received before the final payment deadline. For flights requiring ticketing within 24 hours, card payment is advised. Can flights be booked if the Journey status is "offered"? Yes. If payment is due within 24 hours, both a deposit and full airfare must be paid. Card payment is recommended. Can a Journey Experience Credit be used for air fare? No, air services must be paid for separately. When is air payment due? Flexible fares: 150 days before Journey start. Restricted fares: within 24 hours of booking. Are middle names required for air reservations? Middle names are not mandatory, though some guests may wish to include their full name on the ticket. How can I find out the cost of a flight for a Journey departing more than 11 months from now? For those who prefer to plan well in advance, Explora Journeys’ Air Arrangements offers the distinct advantage of requesting flight options more than 330 days ahead of travel. This service is ideal for guests seeking early visibility on their travel arrangements, well before airline schedules become publicly available. The process is both simple and reassuring. Once a guest’s flight preferences are submitted, such as chosen airline, class of service, routing, and preferred departure airport, our specialised Explora Experience Ambassadors prepare a tailored, indicative quote. There is no charge at this stage. Then, as soon as flights are released (typically 330 days prior to departure), Explora Journeys will secure the reservation and issue a full confirmation.
Can guests book flights that arrive on the same day as the Journey begins? This depends on the guest's departure point. Flights arriving on the same day as the Journey's embarkation date depend on the guest's departure location. Please refer to our recommended flight arrival parameters below: Americas to the Americas – Arrival on same day of embarkation (1 day prior for Sky & Sea fare) Europe to the Americas – Day prior arrival Europe to Europe - Arrival on same day to embarkation APAC to Europe – Day prior arrival APAC to the Americas – Day prior arrival Are stopovers permitted? No, stopovers en route to or from the cruise port are not permitted. Can flights be arranged to or from airports not directly linked to the cruise port? No, arrival and return must be arranged to or from airports directly linked to cruise port. What are the recommended flight arrival and departure time windows? Flights should be scheduled to arrive or depart latest four hours before or after the ship’s embarkation or disembarkation time. (Exceptions: up to 5 hours for Southampton, Civitavecchia, Istanbul, and Piraeus.) How can I get a quote for travel more than 11 months in advance? Submit a request. The price is locked in and adjusted if actual fares are lower at the time of booking. Are group bookings available through Explora Journeys? Yes. Our Air Arrangements services can offer personalised flights coordinated together as requested, using all major global airlines.
When are e-ticket confirmations sent? All E-ticket confirmations will be received via an email from [email protected] immediately after tickets are issued. Are name changes allowed on flights? Minor spelling corrections may be allowed. Full name changes typically are not. Airline penalties may apply. Can guests make voluntary changes to their flights? Yes, subject to airline fees and fare conditions and penalties.
Can Air Arrangements assist with seating, special meals, or mobility needs? Yes. We can assist with seating (where allowed by airline), wheelchair requests, and special meals. Will Explora Journeys assist with cancelled or delayed flights? Explora Journeys will assist in rebooking flights if they are cancelled. However, it is important to check with the airline first, as flights are often automatically rebooked. Our Air Arrangements will likely already be aware of the situation and may have reserved alternative flights. Where can baggage allowance be found? It will be listed on the e-ticket and can also be checked on the airline’s website using the booking reference. Who ensures a guest has the correct travel documents? Guests are responsible for verifying and obtaining the correct travel documentation. Will an ATOL certificate be provided? Yes, once payment is received and tickets are issued.
Does Explora Journeys book with budget airlines? No, we do not book with low-cost carriers. Will guests earn loyalty points? Yes, for both published and private fares. Accrual is subject to airline policies. Should hotel packages be booked before or after flights? Always book the hotel package first to avoid air rebooking fees. Does Explora Journeys offer private jet services? Yes. Our Private Air Charters service offers the height of customised travel with a choice of aircraft, departure times, dining options, and more. Reservations can be made with the help of our dedicated team of specialised Explora Experience Ambassadors. We provide access to a global network of trusted private charter partners with a selection of aircraft which can accommodate private individual parties of various sizes. Our Private Air Charters service offers chartered flights tailored to guests' needs, meeting strict safety and quality standards. Are group bookings available through Explora Journeys Air Arrangements? Bespoke Air Travel and Private Air Charters services Yes, Explora Journeys offers comprehensive air travel options to accommodate both individual and group guests, including those participating in our Journey Together programme. Guests may select from either our Bespoke Air Travel or Private Air Charters services, which cater to a variety of group sizes and aircraft preferences. Sky and Sea Fare Available only for individual reservations and is not offered for Journey Together.
What is the Sky & Sea fare? For a seamless, stress-free journey, Sky & Sea, our airport-to-airport fare, has been thoughtfully crafted to offer greater flexibility, personalisation and peace of mind. Unlike traditional cruise-and-air packages, this fare allows guests to choose the flights that best align with their preferences, schedules, and travel styles. Who is eligible? All guests are eligible to reserve this fare. It is ideal for those wishing to combine their journey with flights into one seamless, worry-free arrangement. Can I choose my airline or flight times? Explora Journeys will provide flight options and arrangements. However, guests may request alternative airlines or routes (known as a deviation), subject to availability and additional costs. What class of service is included? Economy Class is included as standard. Upgrades to Premium Economy, Business, or First Class are available for an additional cost, reflecting the difference between the standard fare and the chosen upgraded fare. Can I use or earn frequent flyer points? Air miles cannot be used to reserve flights through the Sky & Sea fare. Some airline fares may also restrict the earning of points. Guests are advised to check directly with the airline. Are baggage fees included? Explora Journeys always endeavours to include at least one checked bag per guest with our airfares. Additional baggage beyond the included allowance is subject to airline costs and remains the guest’s responsibility. What if I book my own flights? Guests who choose to arrange their own flights are not considered part of the Sky & Sea fare but may still request to arrange individual transfers directly through Explora Journeys. Are hotels included? When specified (e.g. Europe to Caribbean), one hotel night with breakfast is included. Hotels are pre-selected and cannot be modified, though upgrades may be available at an additional cost. Are transfers included? Yes. Private transfers are provided between the airport, hotel (if applicable), and port. Can I request a call to discuss flight options? Yes. Guests may request a callback from one of our Ambassadors to discuss departure airports and potential deviations. Will I receive a credit for any unused portion of this fare? No. Unused elements of the Sky & Sea fare such as flights, hotel, or transfer are non-refundable and cannot be substituted. Can I make changes after booking? Yes, changes are permitted but are subject to availability, airline policies, applicable penalties, and any fare differences. Please note that name changes are generally not permitted once tickets have been issued. What happens if my flight is delayed or cancelled? Explora Journeys will assist in the event of disruptions such as delays, cancellations, or missed connections, liaising with airline partners to support rebooking where possible. Travel insurance is strongly recommended to cover any unexpected costs. Can I cancel a Sky & Sea fare and receive a full refund? Refunds depend on the timing of the cancellation. Please refer to our full terms and conditions for exact details. Can I receive a Future Journey Credit if I cancel? Yes, so long as the cancellation is made a maximum 200 days before departure. Administrative fees may be converted to Future Journey Credit. How do I reserve the Sky & Sea fare? Once the deposit is received, flight options will be provided or arranged through a callback with one of our Ambassadors. Do I have flexibility on arrival and departure dates? The Sky & Sea fare doesn’t allow the flexibility on arrival or departure dates, but through the Bespoke Air Travel service, you may arrive up to three days before or depart up to three days after your journey. Do I have flexibility on arrival and departure airports? No, Arrival and Departure airports must be aligned with the Journey embarkation and disembarkation port. When is payment due? A 25% deposit is required at the time of reservation. The balance is due 150 days prior to departure. Will my final invoice show the cost of flights separately? No. The invoice will reflect the Sky & Sea fare as a bundled total. Any deviation costs will be listed separately. What is the latest I can book the Sky & Sea fare? The fare must be reserved at least 100 days prior to departure and flights confirmed no later than 90 days before departure. Are hotel accommodations and transfers accessible? While every effort is made to accommodate all guests, we recommend checking in advance to confirm whether the hotel and transfer arrangements meet your specific needs. Can I request a stopover? Stopovers are not included in the Sky & Sea fare but may be arranged through the Bespoke Air Travel programme. Can I travel by private jet? Private Jet is not included in the Sky & Sea fare but may be arranged through the Private Air Charters programme.
What is your alcohol policy? Alcoholic drinks in any form will not be served to minors during the journey. The drinking age onboard is either 18 or 21 dependent on sailing region. When sailing from a North American Port or based in that region (Canada, US, Caribbean, Central America) we apply the 21-year age limit regardless of the nationality of the guest. For all other worldwide itineraries, we will apply the 18-year age limit. Example, for a journey commencing in Europe and ending in Canada or the US it would be 18-year age limit, for the journey in reverse it would be 21-year age limit. We will not change the drinking age mid journey; it applies for the entire journey. Which beverages are free? We offer an extensive menu of premium beverages complimentary to our guests in all bar and dining outlets. There is a list of superior wines and beverages available to purchase. Can I bring my own drinks or spirits onboard? If you would like to bring your own drinks / spirits with you this is possible. Do premium drinks include non-alcoholic options? We offer a wide range of different alcoholic and non-alcoholic drinks onboard included in your journey fare.
Do dinners vary depending on the Journey? The menus we offer in Emporium Marketplace, Fil Rouge, Med Yacht Club and Anthology restaurants will continuously evolve depending on the region we are sailing in. I only eat kosher or halal food; will you be able to offer it during my Journey? We support a range of different diets and preferences including Kosher and Halal Raw proteins (but no prepacked cooked food) and we ask that you make this request at the time of booking your journey to ensure we have adequate stock onboard (preferably with 03 months’ notice or more). Do you have a caviar tasting? We do have Caviar on the menus in Fil Rouge, Sakura, Marble, and Anthology Restaurant.
Are restaurant reservations necessary? Reservations are only required for the following restaurants Marble & Co. Grill, Sakura and Anthology. Our Emporium Marketplace, Med Yacht Club and Fil Rouge restaurants are open seating. Reservations also can be made for the Fil Rouge and Med Yacht restaurant, but it is not necessary. Can we book tables for groups? You are able to make a table reservation for groups. If I am ashore and running late, how long will you hold my dining reservation? We will hold your reservation for 15 minutes. If you are not on time, our hosts will be delighted to assist you with alternate dining times and reservations. If I cannot get my preferred time on a specific night, can I be waitlisted for that restaurant? Our hosts onboard will happily assist you. Can more than one restaurant reservation be booked in advance? You will be able to book more than one dining experience in advance however in order to manage the capacities of our dining experiences and ensure availability for all guests, repeat reservations for the same dining experience may be limited. How many reservations can I make for the same restaurant? You will be able to book more than one dining experience in advance however in order to manage the capacities of our dining experiences and ensure availability for all guests, repeat reservations for the same dining experience may be limited. What if I made a mistake or change my mind about a dinner reservation? If the Journey has not yet started, you are able to modify your reservation on our website or by contacting our Explora Journeys Ambassadors. If you are onboard the ship, our Hosts will be able to assist with changing the reservations. Are dining tables and seating times assigned? Our Sakura, Marble & Co. Grill and Anthology restaurants have assigned dining tables and seating times. Med Yacht Club and Fil Rouge restaurants are open seating but still reservations can be made. Our Emporium Marketplace is open sitting. Can more than one restaurant reservation be booked in advance? You will be able to book more than one dining experience in advance however in order to manage the capacities of our dining experiences and ensure availability for all guests, repeat reservations for the same dining experience may be limited. When can I start making a restaurant reservation for my Journey? Reservations can be made starting from: 75 days prior to sailing for guests staying in Ocean Suites 90 days prior to sailing for guests staying in Ocean Penthouses 120 days prior to sailing for guests staying in Ocean Residences 180 days prior to sailing for guests staying in Owner’s Residences.
I want to be seated in a quiet location is this possible? Seating is based on 'first come first served' basis in our open seating restaurants and all specific requests will be accommodated subject to availability.
How many bars are there? We offer a selection of fourteen indoor and outdoor bar and lounge venues around the ship. Do the restaurants have tables for two? There are different table configurations available in our dining venues including tables for two. Will there be set dining hours for lunch and dinner? We have varying hours for our breakfast, lunch and dinner services in different dining venues ensuring that we accommodate all our guests' preferences. How many restaurants do you have? There are six different restaurants onboard with dining available in another three (Cream Café, In suite dining and Explora Lounge) venues around the ship. Where are the restaurants located? Our dining venues are located on decks 4, 5 and 11. What is the earliest time I can have breakfast, can I get a cup of coffee at 4am? In-Suite Dining is available 24 hours a day and our Crema Café operates throughout the day from approximately 6:30 in the morning till 19:00 Will you be serving afternoon tea onboard, what type of tea is it, high tea, British tea, American? Afternoon tea will be served in the Explora Lounge every day except for turnaround day between 16:00- 17:00 We will serve high quality Swiss loose leaf and bag teas. Is food delivery available onboard? There is a full In-Suite Dining menu available 24 hours a day. What are the opening hours of the different restaurants? Our opening hours vary depending on whether we are in port or at sea. Typically, our dining services are available from 6:00 till late every day. Breakfast 07:00-10.00am Lunch 12.00 -14.00 Teatime 16.00- 17.00 Explora Lounge 11:00 am- 02:00 am Dinner 18.30-21.00 In suite dining available 24 hours Where can I find the menu offered onboard? Once finalised we will have sample menus available on our website. Can I have a snack outside of meal times? There are several locations offering dining service around the ship between 6:00 and 23:00 and of course In-Suite Dining is available 24 hours a day. Will the restaurants be open for lunch during the embarkation day? Lunch will be served in Emporium Marketplace restaurant on the embarkation day. How do I let you know about my dietary restrictions? This information is collected when making your booking and can be added prior to your journey. You can also inform us when you arrive onboard. What gluten free products do you have? We consider our company as Gluten Conscious We cater to guests with gluten conscious requirements, and we request that guests advise any specific preferences at the time of booking. Do you offer vegetarian or plant-based menu ? Our Head of Culinary is specialized within this field and is creating exceptional plant based and vegetarian dishes. May I make reservations in the speciality restaurants prior to embarkation? We offer the opportunity to book your dining venue before boarding however we restrict the pre-reservations to one per venue.
What is a Destination Experience? A Destination Experience is a carefully curated excursion designed to immerse you in the culture, history, nature, and flavours of each port of call. Experiences range from small-group cultural tours to exclusive, once-in-a-lifetime adventures crafted specifically for luxury travellers. How do I book a Destination Experience? You may book directly through your guest profile before your Journey, or onboard by visiting the Destination Experiences team. Early booking is recommended, as many of our more exclusive tours have limited availability. How much do Destination Experiences cost? Pricing varies depending on several factors, including the length of the experience, the type of transportation used, the level of activity, the inclusions, and the exclusivity of the content. All prices are clearly listed on our website within each tour description. Please note that pre-journey pricing may be lower than onboard pricing, so we recommend booking in advance whenever possible. Typically, how long is a Destination Experience? Most experiences range from 3 to 7 hours, while full-day explorations may last up to 10 hours depending on the time in port. Each experience clearly lists the duration so you can choose what best fits your day. Will I spend a lot of the allotted time in transfers? We aim to minimise travel time and maximise your time at the destination. Transfer durations vary depending on the port, but all experiences are designed to offer a comfortable, seamless Journey. Which languages will tours be conducted in? All Destination Experiences are conducted in English, unless stated otherwise. In select ports, private guides may be available in additional languages upon request. Are Destination Experiences appropriate for all ages and physical abilities? We offer a wide variety of experiences suitable for different interests and activity levels. Each tour includes a physical-intensity rating to help you choose the experience most comfortable for you. Will food and drinks be included in the Destination Experience? Many experiences include snacks, beverages, or a full meal, depending on the itinerary. All inclusions are listed in the tour description. What if I have food allergies and can’t eat what is offered? Please inform us at the time of making your reservation and we will do our best to accommodate dietary needs. While we work closely with our partners, availability of alternatives may vary by destination. How do I know an experience is safe? Your safety is our highest priority. All partners and venues undergo a rigorous vetting process, and our tours follow the highest operational and safety standards in the industry. What is your cancellation policy? Cancellation conditions vary by experience and destination. Full details are available during reservation and in your confirmation documents. Can I get a refund if I am ill on the day of the Destination Experience? Refunds may be considered depending on local supplier conditions and timing. Can I get a refund if I’m not happy with the experience? We encourage you to share any concerns with us immediately. While refunds cannot be guaranteed, we will review the situation carefully and assist you in the best way possible. Can someone else in my booking take my place on a Destination Experience if I decide not to go? Yes, if the tour has not yet commenced and operational requirements allow, another guest in your booking may take your place. However, please note that in certain destinations—such as the Alhambra Palace, the Colosseum, or the Vatican—tickets must be purchased in advance under each guest’s name. In these cases, tickets are non-transferable, and substitutions are not permitted. What happens if I’ve booked a Destination Experience and the ship’s itinerary changes? If an itinerary change occurs, we will automatically cancel affected experiences and provide a full refund. Our team will also assist you in selecting alternative experiences at the updated destination. Do you offer accessible shore excursions? Yes, although availability varies by destination. Our standard transport does not include dedicated wheelchair-accessible vehicles; however, foldable wheelchairs and walkers can be accommodated and stored in the bus compartments. Please note that guests must be able to independently manage 5 to 6 steps when boarding and disembarking the bus. We also offer a limited number of specially designed accessible experiences in select destinations. These tours use dedicated accessible vehicles and follow tailored itineraries. Because of their specialised nature, availability is limited, and we strongly recommend pre-booking to secure a place . Such requests for accessible tours must be processed in advance to guarantee the appropriate vehicle and ensure a smooth experience. Where do I meet to start my Destination Experience? The meeting point depends on the specific tour and port of call. The only official place where the meeting time and location are listed is on your ticket. If you have pre-booked your Destination Experiences, your tickets will be placed in your suite on embarkation day. If you book onboard, you will receive your ticket immediately. Please always check your ticket carefully for both the meeting location and the meeting time, and ensure you arrive promptly. If you are unsure, our Hosts will be happy to assist you. Can I take part in multiple Destination Experiences on the same day? Yes, if the timing of the two Destination Experiences allows. There should be at least 30 minutes between the arrival back onboard time of the first programme and the departure time of the second. We take no responsibility if the first programme is delayed and the guests are unable to join the second programme. Why should I book a Destination Experience with Explora Journeys, instead of independently? Booking directly with Explora Journeys ensures you will enjoy a seamless and worry-free experience, with everything taken care of and no hidden fees. Our partners are fully insured, with professional transportation arrangements, and flexibility in case plans need to change. The ultimate peace of mind is provided in case of experiences being delayed – your ship will wait for you to re-embark.
How can I check in? If your reservation is fully paid, you can check in online or via the My Explora app between 90 days and 24 hours before the scheduled departure time of your Journey. As part of the check-in process, you will need to confirm travel documents, and we will ask you to confirm your contact details. What is the latest time my flight should arrive at the airport to ensure timely arrival at the port? Sufficient time between flight arrival and ships departure must be allowed. Check-in formalities at the pier should be completed at least three hours prior to the ship’s departure. Airport formalities, luggage collection and transfer time should be taken into consideration when reserving your flight. We recommend allowing at least four hours between flight arrival and ship's departure. Please consider that at certain ports you should allow even more than four hours. Where can I find the address of the port where the ship will be on embarkation day? Port and terminal information for embarkation ports is included in your e-ticket. What time should I arrive at the port? Your e-ticket includes the check-in time that should be followed for a smooth and comfortable embarkation experience. Once you check in at the port, you may embark the ship. On my embarkation day, can I arrive at the port earlier or later than the time slot I have been given on my e-ticket? We kindly ask guests to arrive at the port within the time slot displayed on the e-ticket wherever possible, to allow for a seamless embarkation process. If you arrive earlier or later than your assigned time slot, check-in may be closed. However, the terminal will be open to welcome early arrivals (exceptions may apply). Can I reserve priority check-in and embarkation? Check-in and embarkation times are scheduled according to suite category and are displayed on your e-ticket. We also ensure special care for guests with special needs. What happens if my flight arrives very early in the morning? To ensure compliance with the local regulations, guests should adhere to their notified embarkation times. If you have an early flight, check-in and boarding will not be immediately available. However, Explora Journeys can assist you in arranging a Day Hotel Access & Transfers or a Day Hotel Stay & Transfers for your convenience. What happens if I cannot print my e-documents or if I forget to bring them with me? Boarding passes can be downloaded electronically onto a mobile device from the My Explora app and do not require printing. If you have not downloaded your boarding pass we can retrieve your reservation at the port, but please be aware that this may slightly delay your check-in experience at the terminal. When and where will I receive my luggage tags? Your luggage tags will be printed and securely attached to your suitcases upon arrival at the port. Does Explora Journeys provide wheelchair assistance during embarkation and disembarkation? Yes, Explora Journeys provides wheelchair assistance during embarkation and disembarkation. However, please note that availability is limited and in some ports this service might not be possible. If you have walking difficulties or limited mobility, we suggest bringing your own wheelchair for your comfort and convenience. Will I have to go through a security check at the terminal? Yes, it is mandatory to go through the security check prior to embarking the ship. Will I need to go through immigration and customs on my embarkation day? Immigration and custom procedures on embarkation day depend on local regulations in each country. Our Explora Journeys Hosts at the pier will guide you through every step of the process, from arrival to embarkation, ensuring all necessary formalities are completed smoothly. Do I have to provide a credit card upon check-in? To ensure a seamless check-out without the need to visit Guest Services prior to disembarking, we highly recommend providing a credit card upon check-in. However, this is not mandatory. At what time can I disembark the ship on my disembarkation day? Disembarkation instructions will be provided to you onboard towards the end of your Journey. Disembarkation times may vary from port to port and are allocated based on ship’s clearance procedures, local custom requirements and according to your travel plans. As a general guideline, disembarkation typically begins approximately 1 hour and 15 minutes after the ship’s arrival in port and is completed about 2 hours and 30 minutes after arrival. On my disembarkation day, what is the earliest flight I should book? Sufficient time between the ship's arrival to the port and your flight departure must be allowed. The main disembarkation may start 1 hour and 15 minutes after the ship's arrival to the port. Ship’s clearance, local immigration and custom requirements, transfer time and airport formalities should be taken into consideration when reserving your flight. We recommend allowing at least four hours between ship's arrival in port and flight departure. Please consider that certain ports may require even more than four hours. On my disembarkation day, my departure flight is scheduled for the late afternoon or evening. Can I disembark after the official disembarkation time? To ensure compliance with the local regulations, guests are required to follow the official disembarkation times. If you have a late flight, Explora Journeys can assist you in arranging a Day Hotel Access & Transfers or a Day Hotel Stay & Transfers for your convenience. Can I embark or disembark in a port that is not the official embarkation or disembarkation port? International cabotage laws may prohibit guests from embarking or disembarking their Journey in any port except the main scheduled embarkation and disembarkation ports. If you choose to embark or disembark your Journey at any port of call which is not your official embarkation or disembarkation port, you may incur additional charges, fines or penalty. We will be pleased to enquire with the local authorities whether it is possible for you to join or leave your Journey at an intermediate point. Please note that we cannot offer refunds for unused days at sea. If the ship is arriving to the port where disembarkation will take place one day prior and is staying in port overnight, can I disembark one day prior to the official disembarkation day? Disembarking prior to your official disembarkation day requires authorisation from local authorities and may not always be possible. Any deviations to the itinerary must be reconfirmed onboard, and additional fees may apply. Until what time can I stay in my suite on disembarkation day? On your disembarkation day, the timing for vacating your suite may vary based on the ship's arrival in port and your scheduled disembarkation slot. Detailed information will be provided onboard. Is breakfast available on disembarkation day? Breakfast is always available on disembarkation day. Breakfast times will be communicated onboard.
What kind of entertainment is offered on board? Entertainment on Explora Journeys is thoughtfully curated to inspire every moment—whether under the sun, beneath the stars, or within our beautifully designed lounges and bars. From DJ-led soirées at Sky Bar on 14 to ocean-view pickleball and captivating guest performances in the Journeys Lounge, each experience is designed to spark joy, connection, and discovery. Expect immersive live music, enriching daytime activities, and moments that feel both spontaneous and unforgettable. Are there live shows or performances every night? Yes. Each evening unfolds with a sense of occasion. The Journeys Lounge hosts a vibrant programme of live performances—from our resident cast and musicians to acclaimed guest artistes, including West End stars, recording artists, and cultural performers. Enjoy headline acts, intimate musical moments, and DJ Live sessions that blend seamlessly into the night. Sky Bar on 14 comes alive with energy, while our Piano Hosts offer a more relaxed, late-night ambiance in our elegant lounges. Do I need to book seats for shows in advance? No reservations are required. Entertainment flows with the rhythm of your evening – the right vibe at the right time - simply follow your mood. Multiple venues offer simultaneous experiences, allowing you to explore and enjoy at your own pace, from post-dinner to the early hours. Is the entertainment included in my fare? Yes. All onboard entertainment, performances, and curated enrichment activities are included as part of your Journey. Are there different shows on longer Journeys? Yes. Each Journey is unique. Longer sailings feature a dynamic rotation of resident and guest artistes, ensuring no two evenings are ever the same. Is there entertainment suitable for all ages? Yes. While most entertainment is curated for adults and families, younger guests are thoughtfully catered for through dedicated programming at the Nautilus Club. Daytime activities include sports, games, and interactive experiences, while our entertainment app offers trivia, quizzes, and even a murder mystery game. Plus guests are able to make live music requests directly to our performers.
Are there live bands or musicians onboard? Yes. Music sets the tone across all lounges and venues. From elegant cellists and modern guitarists to personality pianists and our vibrant resident DJ, each space is infused with soundscapes that elevate the moment. The Journeys Lounge features nightly performances by our resident band and guest stars, creating a rich tapestry of sound and storytelling. Is there a piano bar or jazz lounge? Yes. As evening falls, Explora Lounge transforms into an intimate Piano Bar. Here, our pianist and guest musicians create a warm, sociable atmosphere—perfect for relaxed conversation, spontaneous singalongs, or simply soaking in the ambiance.
What daytime activities are offered? Days aboard are a harmonious blend of vitality and serenity. Join in on sports sessions, creative workshops, and themed quizzes—or unwind with arts & crafts. Enjoy curated board games like mahjong and dominoes, or take to the sports court, pools, or pool table for friendly competition. Are there dance classes, trivia, or workshops? Yes. Our daily programme includes dance classes, themed trivia, and hands-on workshops—from photography to enrichment sessions led by our Luminaries, experts who bring fresh perspectives and deep knowledge on the destinations we Journey in to. Are films shown on board (indoor or under the stars)? Yes. Cinema Nights offer timeless classics, while our Silent Sweet Cinema under the stars—hosted in the Conservatory—invites you to experience film in a uniquely serene setting. Are there enrichment talks or guest speakers? Yes. Our Luminaries Programme features thought-provoking talks and workshops led by experts in culture, nature, the arts, and destinations—designed to deepen your understanding and spark curiosity.
Do you host cultural performances related to the destinations? Yes. Our Journeys are enriched by guest artistes and performances inspired by the regions we explore—bringing the spirit of each destination onboard in meaningful and memorable ways. Is there entertainment on deck or near the pool? Yes. Sky Bar on 14 is the vibrant heart of our open-air entertainment, where DJ Live nights and live musicians create a magnetic atmosphere beneath the stars.
Which channels can I receive onboard? In-suite television is available throughout your Journey. Channel availability may vary slightly during Grand Journeys as the ship repositions across continents, but guests will always be informed of updates and new offerings. What televised sporting events will be available for viewing whilst on board? We offer highlights of major global sporting events, including the FIFA World Cup 2026, Formula 1, NBA, MotoGP, Nations Cup Rugby, Wimbledon, and more. A full schedule will be available onboard, though guests are kindly advised that programming is subject to change.
Do you have a doctor and medical services on board? Yes. Our onboard Medical Centres are available 24/7 for emergencies. In addition, we offer twice daily clinics for routine medical needs. Our onboard medical facilities meet or exceed the standards for cruise ship medical centres adopted by the Cruise Line Industry Association (CLIA) and include some diagnostic and treatment abilities; however, the ship’s medical centres do not have the same resources as a land-based hospital. They are staffed by full-time registered doctors and nurses who are trained to manage, stabilise, and treat most acute medical conditions. If more advanced care is required, guests may be transferred to a shoreside medical facility for continued treatment. Guests unable to manage their daily personal care activities (feeding, bathing, dressing and toileting etc.) should travel with a caregiver who can assist with these tasks. Do I have to pay for medical care onboard? While medical services on board are subject to fees, Explora Journeys offers a complimentary initial consultation for non-complex conditions. We strongly recommend that all guests obtain comprehensive travel health insurance that covers medical treatment, emergency repatriation, and any related expenses. Are there medical conditions that must be disclosed to Explora Journeys? Yes. Guests with medical conditions that may impact their fitness to travel, particularly in relation to the ship’s itinerary are required to disclose this at the time of booking and provide a valid medical certificate. What if I need oxygen on board? Guests requiring oxygen therapy are welcome aboard Explora Journeys. For safety and operational reasons, guests must notify [email protected] in writing prior to final payment if they intend to travel with oxygen equipment. Portable oxygen concentrators approved for travel are preferred and permitted. Electrical devices need to be compatible with the onboard power supply of: 120V/60Hz or 240V/60Hz. Please be advised that there may be interruptions to the shipboard power supply and battery backup is recommended. Concentrators should be carried on board as hand luggage. Small quantities of oxygen cylinders up to 680L / 55kg may be allowed under specific conditions, subject to prior approval and in compliance with safety regulations. This includes a restriction of a single cylinder to be kept in the suite at any time. We recommend bringing sufficient oxygen supply to cover the entire Journey, including time ashore. Can I bring my CPAP machine on board? Yes. Electrical devices need to be compatible with the onboard power supply of: 120V/60Hz or 240V/60Hz. Please be advised that there may be interruptions to the shipboard power supply and battery backup is recommended. Ensure you bring all necessary masks and other supplies. Distilled water and extension cables can be requested in advance at [email protected] . Can I bring my service dog onboard? A service dog is defined as "any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability". Emotional support animals are not included. Explora Journeys welcomes service dogs on board, provided they are in possession of all documents necessary for entry to the countries visited during the chosen itinerary. The immunisation requirements are established by government authorities and are subject to change without notice. Copy of all permits must be shared in advance with [email protected] . The dog owner accepts to be responsible for the custody, nutrition, and general care of the animal. While in public areas, dogs must be on a leash, harness, or other restraining device. Note that the ship's Hosts cannot care for the dog, nor can the dog be left unattended. What accommodation is available if I am deaf/hard of hearing? A portable kit will be set in your suite. It provides alerts for door knocking, telephone ringing and emergency alarms. It also offers a teletypewriter which interfaces with the Guest Services Desk. I am on dialysis – can I sail on board? Explora Journeys does not provide individual haemodialysis. However, guests who are stable and able to independently manage home peritoneal dialysis are welcome to sail. Please be aware that there are risks associated with travelling while undergoing dialysis. It is crucial to discuss your risk with your nephrologist before choosing to travel. Please notify [email protected] of your condition at the time of booking or at least 30 days before sailing. Guests on peritoneal dialysis are recommended not to travel on remote itineraries or those with multiple days at sea due to the lack of access to specialist care. Guests who require peritoneal dialysis are responsible for supplying all equipment, medications and supplies necessary to self-perform dialysis. You are also responsible for ensuring these are safely on board on time prior to sailing. What if I have dietary restrictions? Guests should indicate any allergies, dietary restrictions, and special requests at the time of booking. Will I need a Vaccine Passport? Guests are strongly advised to consult their healthcare provider or a travel medicine clinic prior to departure for guidance on recommended or required vaccinations based on the planned itinerary. Explora Journeys cannot be held responsible for guests who fail to follow infectious disease prevention recommendations or who do not possess the necessary vaccinations to enter specific ports during the Journey. Do I need to purchase travel insurance? We strongly recommend that all guests secure comprehensive travel insurance from the time of booking through to the completion of their Journey. This should include coverage for Journey cancellation, medical assistance and expenses, as well as loss or damage to luggage. Are guests who are pregnant permitted to sail? For the health and safety of both mother and unborn child, Explora Journeys cannot accommodate guests who will be more than 23 weeks and 6 days pregnant at any time during the Journey. If you are pregnant but will be less than 23 weeks and 6 days at any point during the Journey, you will need to provide a letter from your obstetrician confirming your expected due date, that your pregnancy is low-risk, and that you are fit to travel without immediate access to specialised obstetric or neonatal care. Explora Journeys reserves the right to refuse boarding rights to any Guest who appears to be in an advanced state of pregnancy or who does not provide the medical certificate and shall have no liability in respect of such refusal.
Do you provide wheelchairs, mobility devices or accommodate other special needs? Guests who require mobility aids or travel with medical equipment such as wheelchairs, motorised scooters, or oxygen therapy devices must notify [email protected] before final payment is made. Are there suites adapted for guests with disabilities or reduced mobility? There are Accessible Suites onboard Explora Journeys. Click to see Deck Plans for EXPLORA I and EXPLORA II, where the location of Accessible Suites can be identified. What accessibility arrangements do you offer on board? Should our guests have any Special Accessibility needs including, but not limited to reduced mobility, hearing impairment, vision impairment or other medical related needs, please inform us at the time of your booking so we can make the necessary arrangements to customise your Journey to your needs. Wheelchair assistance can be provided upon request on Embarkation and Disembarkation days although please note that we do not have wheelchairs or scooters available onboard. Are the swimming pools accessible? A pool lift is available at the Atoll Pool on Deck 10 and Conservatory Pool on Deck 11. The pool attendants are available if assistance is required.
Which items are forbidden on board? Port Security has a duty to search Guests and their luggage to confiscate any article classified as dangerous. Such items will be confiscated and only returned at the end of the Journey: sharp objects (e.g. blades and scissors), flammable material, items with heating elements (e.g. irons, steamers, kettles – but excluding hairdryers and straightening/curling irons) and open flames (e.g. candles and incense). Devices capable of discreetly recording or transmitting data (such as smart glasses) are not permitted in public areas onboard. If explosive materials or firearms are detected, law enforcement will be immediately alerted. Guests shall not bring onboard any illegal drugs or other controlled substances, including, but not limited to, medical marijuana. Any attempt to bring Illegal drugs or controlled substances onboard may lead to denial of boarding. Can I bring my drone onboard? Guests are permitted to bring drones, though they must be stored safely in suites as their use on board is strictly forbidden. Drones can be used off the ship and outside of port areas where permitted. Guests are fully responsible for complying with local authority regulations and for obtaining any necessary permissions for drone operations. Any liability, including environmental damage resulting from drone usage, is the guest’s responsibility. Explora Journeys assumes no liability for drones that may be confiscated by local authorities for violating local laws or for any accidents or injuries resulting from drone flights. How do I report a crime on board? To report a missing person or criminal activity during your Journey, immediately contact Guest Services by dialling 99 from any onboard telephone. For a missing U.S. national and serious incidents, as per the Cruise Vessel Security and Safety Act of 2010 (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10.000) the incident must be reported to the F.B.I. as soon as possible, as well as to the U.S. Coast Guard. Please find contact number here . Cruise Line Incident Reports
How long are found items retained? All recovered belongings are carefully catalogued and securely stored for 90 days from the date they are found. If unclaimed after this period, items will be: Donated thoughtfully Recycled responsibly Disposed of in accordance with local regulations For the health, comfort, and wellbeing of our guests, perishable items and opened personal care products are not retained. How do you verify that the item is mine? To ensure belongings are returned exclusively to their rightful owners, you may be asked to confirm: A description of the item Journey details, including ship name, embarkation date, and suite number This process allows us to safeguard privacy and ensure appropriate handling. How will my item be returned? If you are still onboard: Your item can be collected directly from Guest Services on Deck 4, where it will be securely held. If you have disembarked: Once your item has been located, you will receive a link from our trusted logistics partner with instructions for arranging delivery to your home or preferred address. Shipping, insurance, and customs fees are the responsibility of the guest. Is Explora Journeys liable for lost or damaged items? While we make every effort to reunite guests with their belongings, Explora Journeys cannot accept responsibility for: Items lost or misplaced onboard or during travel Items damaged prior to, during, or after recovery Items unclaimed beyond the 90-day retention period Are there items you cannot store? For safety, hygiene, and regulatory compliance, we are unable to retain: Perishable food or beverages Open or used personal care items Hazardous or prohibited items Items considered nominal or disposable in value How can I contact Guest Relations? Should you require further assistance, our Guest Relations team remains at your service: Email: [email protected]
What relaxation areas are available onboard? Our Ocean Wellness spaces are designed for deep rejuvenation and include: Aroma Steam Room Finnish Sauna Experience Showers Hydrotherapy Pool Salt Cave Ice Fall Indoor relaxation with heated loungers Outdoor relaxation areas Changing rooms What beauty services are available onboard? Our Ocean Wellness Beauty Studio offers a curated selection of treatments designed to enhance your natural radiance: Hair Styling & Barber Services: From elegant blow-dries to precision cuts and grooming. Manicure & Pedicure: Luxurious hand and foot care using premium products. Nail Care: Classic and contemporary finishes for a flawless look. Do you offer advanced skincare treatments? Yes. We partner with Dr. Levy Switzerland to provide medi-luxe facials that stimulate collagen and restore youthful vitality. Additional options include: Cosmeceutical Facials with botanical and marine extracts Cryotherapy & Microcurrent Enhancements for firming and revitalization Are there signature rituals available? Absolutely. Our ocean-inspired rituals combine holistic techniques with natural ingredients for deep rejuvenation. Highlights include: The Ritual of Ocean Renewal Rose Indulgence Green Tea & Spirulina Detox Energizer Can I book beauty services in advance? Yes. We recommend reserving your preferred treatments before your Journey or early during your voyage to ensure availability. Where are beauty services located onboard? All beauty and grooming services are offered within our Ocean Wellness Spa & Beauty Studio on Deck 5, a serene space designed for relaxation and renewal. What should I wear in the Spa? Comfort is key. We provide plush robes and slippers for use throughout the spa. Guests may also arrive at the spa already in their robe. Swimwear is recommended for hydrotherapy pools, saunas, and thermal experiences. Please leave jewellery and valuables in your suite for safekeeping, although we do provide lockers.
Is there a fitness centre onboard? Yes. Our ships feature over 270 sqm (2,906 sq ft) of state-of-the-art fitness facilities, including the latest equipment, a panoramic running track, and a dedicated studio for group and personal training sessions. Can I enjoy sports activities during my Journey? Absolutely. We offer a variety of sporting experiences with guests able to enjoy our outdoors sports court, including: Padel tennis Touch Tennis Pickleball Basketball Are there age restrictions for the Spa and Fitness areas? Spa Treatments: Guests aged 12+ may enjoy treatments with parental supervision. Thermal & Wellness Areas: Reserved for guests 16+. Fitness Centre: Access is for guests 16+, wearing appropriate fitness attire and sports shoes. Is the swimming pool heated? Yes. With over 2,500 sqm (27,000 sq ft) of outdoor space, you’ll find three heated outdoor pools (including one adults-only) and 64 private cabanas. An indoor heated pool with a retractable glass roof ensures year-round enjoyment, as well as a heated hydrotherapy pool within Ocean Wellness – The Spa. What age can children use the gym? For safety and comfort, the Fitness Centre is available to guests aged 16 and above.
When are the shops open onboard? Our boutiques are open while the ship is at sea, typically when we are sailing outside territorial waters. Please note that shops remain closed while the ship is in port. Where are the shops located on the ship? Our retail boutiques are located on Deck 4, midship/aft. What types of products do you sell onboard? We offer an exclusive selection of luxury collections and unique brands. Discover more here: explorajourneys.com/ch/en/life-on-explora/shopping-experiences Can I shop online or reserve items before sailing? Yes. You may reserve your desired items from the Journey shop through your Explora Ambassador, and they will be added to your suite for your convenience. What forms of payment are accepted in the shops? You may charge purchases to your onboard account or pay directly using major credit cards. In what currency are prices listed? Explora Journeys operates in Euro (€) and US Dollar ($), depending on the ship’s itinerary and location. Can I use my onboard credit to make purchases? Yes, onboard credits can be used at The Journey Boutique. Please note they cannot be used in the Jewellery and Watches boutique. Can I get a receipt or invoice for my purchase? Yes. Receipts are issued automatically and can be reprinted upon request. Can I purchase exclusive Explora Journeys merchandise? Yes, guests can discover limited-edition collections and exclusive Explora Journeys merchandise available only onboard. Can I find sustainable or locally sourced products onboard? Absolutely. Explora Journeys is committed to conscious luxury, offering sustainably crafted goods and artisan pieces that reflect the DNA of the brand. Is personal shopping or styling assistance available? Yes, guests may request personalised shopping experiences on board or directly with brand ambassadors. Will there be special retail events or trunk shows during the Journey? Explora Journeys often hosts exclusive retail events, designer showcases, and luxury ateliers. Details are shared in the Daily Programme. Can I pre-order items before boarding? Some Journeys may offer pre-order options for select products. Are there limits to what I can buy duty-free? Yes. Customs limits apply when returning home, and these vary by country (for example, on alcohol and perfume allowances). Our retail team will be happy to assist with further details onboard. Do I need to declare my purchases when I return home? Depending on your home country’s customs regulations, you may need to declare duty-free items exceeding your personal allowance. Can I return or exchange an item I bought onboard? Yes. Returns and exchanges are accepted within the same journey, with a valid receipt and original packaging. Our retail team will be happy to assist with further details onboard. Are refunds credited to my onboard account or credit card? Refunds are processed to the original method of payment. What if my purchased item is defective? Please bring the item to the boutique as soon as possible. Our team will inspect it and offer a repair, exchange, or refund, where applicable. Can I gift-wrap an item? Yes. Complimentary gift-wrapping services are available in all our boutiques.
What type of vehicles are used for the Explora Journeys Trusted Transfers? The size and type of vehicles provided depend on the destination and availability. Please note that luxury transportation is not available in all ports. Explora Journeys takes great care of selecting the finest transportation options available at each destination. Executive vehicles typically include the Mercedes E-Class and Mercedes V-Class or similar models. Comprehensive information about the transportation options can also be found on the Explora Journeys website. Can I reserve a private transfer at any destination? Explora Journeys offers private transfers in all turnaround destinations (exceptions may apply). Can I pre-reserve transfers for my embarkation and disembarkation days? To ensure availability, especially in destinations with limited options, we recommend reserving transfers in advance. Can I purchase transfers onboard? Yes, you can reserve transfers onboard, subject to availability. How long will I wait for other guests if I reserve a shared transfer? To ensure a smooth experience, our service standards guarantee a waiting time of no more than 20 minutes for shared transfers. I have reserved a transfer with Explora Journeys. Where will I be picked up? If you reserved a transfer from the airport, your driver will be waiting for you with an Explora Journeys sign with your name on it outside the customs area. If, instead, your transfer is from a hotel, your driver will be ready with a Explora Journeys sign at the hotel entrance. For transfers from the port, our Explora Journeys Hosts will guide you every step of the way upon your disembarkation from the ship all the way to your transfer. What happens if there is a schedule change to my flight? Will I still receive my transfer? Our team will make every effort to reschedule your transfer (subject to availability) or offer alternative solutions and support.
Which transfers are included for guests staying in an Owner's Residence? Guests staying in the Owners Residence have four transfers included, which can be selected from the following options: Ground transfer from airport to hotel and vice versa; Ground transfer from hotel to pier and vice versa; Ground transfer from airport to pier and vice versa. Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, guests will be responsible for the payment of the additional costs. Any additional cost will be communicated to guests at the time of reservation and transportation will be confirmed once the extra cost is agreed and paid. Which transfers are included for guests staying in Ocean Residences? Guests staying in Ocean Residences have two transfers included, which can be chosen from the following: Ground transfer from airport to hotel or vice versa; Ground transfer from hotel to pier or vice versa; Ground transfer from airport to pier or vice versa. Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, guests will be responsible for the payment of the additional costs. Any additional cost will be communicated to guests at the time of reservation and transportation will be confirmed once the extra cost is agreed and paid. We reserved a Journey and under the same reservation number we have two different suite categories, including an Ocean Residence. Do we all receive the special transfer benefits included in the Ocean Residences category? No, it is not possible to extend the benefits to guests on the same reservation but with a different suite category. However, if there is enough capacity for luggage and additional guests in the complimentary vehicle, the guests may join the transfer. The reservation must include all guests accordingly. Will I receive compensation for unused benefits? Refunds will not be given for unused or partially used services or in case of deviations of the itinerary (late embarkation / early disembarkation) chosen by the guests.
Which Pre- & Post-Journey Hotel Stays does Explora Journeys offer? Explora Journeys offers a distinct service for guests wishing to stay at a hotel before or after their Journey: Bespoke Hotel Arrangements. This option offers a highly personalised and flexible experience for guests. You can select accommodations tailored to your preferences, including hotel category and location. Please note that this option excludes taxes, local fees, transfers, breakfast (if booked without) and luggage assistance at the airport or hotel. Find out more here .
Is there any restriction in the amount of luggage I can carry onboard? You can bring as many bags as you wish onboard the ship but be mindful of possible airline or transportation carrier restrictions. Luggage policies vary by airline, destination, and class of service. Contact your airline or transportation carrier in advance for baggage policies and fees. Can I drop my luggage early at the port and go to the city during embarkation day? Our luggage drop-off desk typically opens one hour after the ship’s arrival in port on embarkation day (subject to change). You may leave your bags and explore the city, and we will deliver them directly to your suite. What happens if my luggage gets lost at the airport? Explora Journeys is not responsible for any lost luggage at the airport. However, should your luggage be lost at the airport before your embarkation, our onboard team will assist you in coordinating with local partners to locate and deliver your missing bags to the ship at any port of your Journey before your disembarkation. How long does it take for my luggage to be delivered to my suite on embarkation day? Our dedicated housekeeping team will aim to deliver your luggage to your suite promptly after drop-off. For security reasons, all bags must be scanned before being loaded onto the ship, which may take some time. Please keep essential items like passports and medications with you. To avoid delays, consult the list of prohibited items onboard by clicking here . What happens if my luggage gets lost or damaged at the port during embarkation and disembarkation? In the unfortunate event that your luggage is lost or damaged at the port during embarkation, please report it immediately to our Guest Services team onboard who will provide you with a missing or damaged luggage form to be completed. You will receive a copy of the form and further assistance will immediately be provided. If your luggage is lost or damaged at the port during disembarkation, please report it immediately to our Explora Journeys Hosts ashore who will provide immediate assistance. At what time do I have to leave my luggage outside my suite on disembarkation day? All details regarding applicable timings and actions will be communicated onboard. Can I carry my own luggage during disembarkation? For your convenience and comfort, we recommend avoiding handling your own luggage during disembarkation. However, if you prefer to do so and local port regulations permit, this option is available. Our onboard team will provide detailed information about your disembarkation port before the end of your Journey. Can I get assistance with my luggage from my suite to my transportation during disembarkation? For the most efficient experience, we recommend placing your luggage outside your suite according to the instructions provided onboard. Due to local regulations, our onboard Hosts cannot assist with luggage at the terminal. Our onboard team can support you with your luggage from your suite to the ship’s gangway upon request. Porters will then assist you from the gangway to your transportation. Is there any luggage storage available at the port during disembarkation? For security reasons, most ports do not permit luggage storage at the terminal.
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